Felicity is managed by Board of Directors and a leadership team, guided by a Board of Independent Advisors; represented by senior banking professionals, chartered accountants, advocates and IT professionals. They carry with them decades of sectoral experience, thereby enabling Felicity to provide expert domain advice and services in professional underwriting and operational processes.
Felicity maintains a committed and trained on-field and in-house teams. Our team members are enabled and motivated to provide high quality field appraisal and verification deliverables.
Our clients can leverage from Felicity's vast technology platforms and mobile apps to assimilate and process the required financial and credit information without straining their own resources. We boast technology solutions that integrate input documentation, support data analytics and MIS reporting. Felicity has developed a unique mobile application designed specifically to enable error-free and quick turnaround of field verification data. The app collects verification data, segregates and enables field executives across the city to do field verification and reporting in a systemic process.
Felicity is in the process of getting ISO 9001 certification to ensure best quality standards and deep customer orientation in retail loan underwriting services. It is also in the process of completing ISO 27001 certification that ensures that all best practices and confidentiality standards in information risk management. Felicity has also adopted Voluntary GDPR compliance to ensure privacy and data protection as per best global practices.
Felicity has a specialised deep pan-India presence with offices in Delhi, Mumbai, Jaipur, Indore, Chennai and Bangalore. We have capacities to expand to all other cities in India through associate networks or branch expansions, giving our clients a single point contact for the whole country.
At Felicity, our motto is constantly improve on our services and update ourselves. We have developed in-built self-assessment processes that obtains periodic review of services from client. These real time assessments enable us to execute continuous process improvements in our systems, giving us a clear edge above the rest.
Felicity values our clients time and are industry leaders in maintaining delivery standards in quickest turnaround time. We have launched pioneering mobile apps and digitized all the channels and processes in our endeavour to process deliveries in committed turn around time.